Shipping, Cancellation & Refund Policy
- Wonder 7 Global Sdn Bhd will use DHL eCommerce Malaysia and/or Ninja Van Malaysia as our logistic partner send online orders to Peninsular Malaysia, Sabah and Sarawak address. We do not deliver to P.O. Box address or any international address.
- Get FREE DELIVERY within Peninsular Malaysia, Sabah and Sarawak when purchase above RM100. Delivery charges of RM10 will be apply when purchase less than RM100.
- Your paid orders will be shipped out from our warehouse within 1 to 3 working day(s). Orders placed on Friday after 12:00 pm and over the weekend, will be processed on the following Monday.
- Wonder 7 Global Sdn Bhd reserves the right to amend this policy at any time without prior notice.
- In Standard Delivery, our logistic partner with their best effort will deliver your parcel within 1 to 3 days within Peninsular Malaysia and 4 to 7 days for Sabah & Sarawak. Delivery to remote areas may require additional of 2 to 3 working days.
- During peak season / festive periods, delivery may take longer time. We advise you to place order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc to avoid any late shipment.
- At the time of delivery, you are required to validate the parcel by providing your signature/confirmation to our logistic partner as a proof of delivery. If the packaging is tempered, please check the contents of the parcel and you may refuse to accept the parcel if the content is damaged.
CANCELLATION OF ORDER
Wonder 7 Global Sdn Bhd reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
REPLACEMENT / RETURN AND EXCHANGE POLICY
- No returns will be offered on Items that have been delivered without any damages or defects. If customer have completed the order, then found that the customer wants to make a return after purchase due to different flavour is not allowed.
- If the parcel was unable to be delivered to you after 2 attempts, or if you did not pick up the parcel at a nearby location as instructed to the logistic partner, the order will be forfeited and the parcel will be returned to our warehouse.
- No refunds would be given if the customer has provided wrong or incomplete shipping address, there are failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- Exchange goods is not allowed after making a purchase for any circumstances unless the goods are defective or damaged.
HOW TO TRACK YOUR ORDER
1. Upon receiving your order, we will send you an Invoice email to confirm we have received your order.
2. A tracking code will be given upon requested.
3. Track your order here by simply fill-in the tracking code in the logistic partners search section.
4. In the event that you have not received delivery updates within a week after receiving the confirmation email, please contact our customer service via email (firstname.lastname@example.org) for further assistance.